- A primary principle for a global learning management system is to ensure a single point of accountability for the success of the program.
- Program governance should consider multiple roles, such as defining the ‘desired business outcomes’ (end states), benefits and value, both locally and globally — the business measures of success and overall value proposition.
- Continuously build and enhance its ability to deliver in an environment that is determined to become more complex and challenging, requiring results in less time and for less cost while generating the maximum value.
The role of an LMS is to distribute learning throughout the enterprise. Learning organizations must be able to govern the use of the LMS at a global level and allow control of training content at a local or departmental level in order to be effective. Governance policies will contain goals, objectives, policy statements, in and out of scope for the policy, what role the policy impacts and a process for fulfilling the policy.
To configure the LMS means that the learning organization must understand how the LMS should operate in the business. Documenting and/or developing business processes which map the needs of learners, managers, and administrators is critical to the success of the project. Without these processes, LMS configuration decisions will be like guess work. With business process, the configuration and operation of the LMS will provide real results.
Governance policies and business process work together. By completing Governance Policies and Business Processes, the learning organization will significantly reduce the effort and issues with LMS configuration and operation.
Governance processes important to the enterprise include: