Bluewater Assurance

Save Time, Money & Reduce Your Stress by Eliminating Common LMS Limitations with Bluewater Assurance

Learning & Talent Management System Services Designed With You In Mind

Our reasoning behind everything we do…is you! Bluewater Assurance is formed from our Bluewater Center of Excellence (COE) Methodology. Our COE defines the 7 critical service areas to address to obtain optimal value from your learning and talent technology.

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Don't Struggle with Resource Limitations, Compliance Demands, or an Over Abundance of Activities

Get Bluewater Assurance, a program that provides resourcing, optimization, innovation, and much more for learning and talent management.

Resourcing

Expand your staffing expertise & capabilities on a flexible budget.

What's Included:

✔ Full Bluewater Team Support

✔ Case Support System

✔ Administrative Tasks

✔ User Troubleshooting

✔ Load Files & Content

Optimization

Maximize your system & save time. We will fix what's broken & optimize.

What's Included:

+ All of Resourcing Features

✔ Assigned Bluewater Consultant

✔ Phone Support

✔ Admin Troubleshooting

✔ Custom UX Development

✔ UX Targeting/Google Analytics

✔ UX Maintenance

✔ Release/Upgrade Management

✔ Web Services Consulting

✔ Data Feed Management

✔ Consultative Administration

✔ Content Administration

✔ Admin Training & Enablement

✔ Content Curation

✔ Content Repair

Innovation

Transform your learning tech & share experiences & solutions with others.

What's Included:

+ All of Resourcing & Optimization Features

✔ Quarterly Bluewater Executive Briefings

✔ UX Audits

✔ Configuration Support

✔ Content Integration Management

✔ Decision Analytics Workshop

✔ Career Path Development Consulting

✔ Business Process Consulting

✔ Performance Program Development

✔ Succession Program Development

✔ Governance Workshop

✔ Data Maintenance

✔ Data Cleanup

✔ xAPI Consulting

✔ Data Conversion & Migration

Providing the Flexibility You Need

Add-on services to support and maximize your learning and talent technology investment.

Tier 1 User Support

Immediate support for Clients.

What's Included:

✔ Case Support System

✔ Full Bluewater Team Support

✔ 5-Minute SLA Response Time

✔ Tier 2 Support for Case Escalation

Live Chat for Users

Immediate support for Users.*

What's Included:

✔ Tier 1 User Support *

✔ Online Chat Support for Users

✔ 60-Second SLA Response Time

✔ Available in The Bluewater Cove or Embedded in Your Portal

* You must have Tier 1 User Support to purchase this add-on.

Live Chat for Admins

Immediate support for Admins.

What's Included:

✔ Online Chat Support for Admins

✔ Full Bluewater Team Support

✔ 60-Second SLA Response Time

✔ Tier 2 Support for Case Escalation

✔ Available in The Bluewater Cove or Embedded in Your Portal

LMS Management

Ongoing compliance support.

What's Included:

✔ LMS Program Management

✔ Full Bluewater Team Support

✔ Phone Support

✔ Quarterly Bluewater Executive Briefings

✔ Assigned Bluewater Consultant

✔ Bluewater Support Manager

✔ Report Maintenance

✔ LMS Governance

Services with an Immediate Impact

Hear what our founder and CEO, Chris Bond, has to say about how we can quickly address constraints you may be struggling with.

Expertise You Can Count On

Serving clients in every industry for nearly 20 years. Our purpose is to make you successful!

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We're Ready to Support You!

Schedule a Consultation so we can better understand your problems and discuss solutions.